Activation Officer

1 week ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. The company is committed to delivering delightful customer experiences and contributing to the creation of a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

Role

Activation Officer

Job Level/Designation

M1

Function / Department

Customer Service

Location

India

Job Purpose

The role involves processing customer activation applications for timely and compliant onboarding experiences. Ensure support to sales organizations, including retailers, for quicker customer acquisition.

Key Result Areas/Accountabilities

  • Process new activation documents for both prepaid and postpaid services.
  • Approve SIM exchanges within TAT through correct approval of customer documents.
  • Ensure document compliance and actively identify frauds.
  • Retailer and doc pick-up partner management for effective training on document screening.
  • Support TERM requirements as per need.

Core Competencies, Knowledge, Experience

  • Ability to influence and get buy-in from cluster sales teams on decisions.
  • Quick thinking to take immediate steps to fix burning issues and challenges in a time-bound manner.
  • Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions.
  • Diligent and effective.

Must have technical / professional qualifications

  • Min Graduate.
  • Fresher / 06 months of relevant exp.
  • Diversity candidates preferred.

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership


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