Customer Service Representative

4 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, committed to delivering delightful customer experiences and contributing to a 'Digital India'. As an Activation Officer, you will play a crucial role in processing customer activation applications for timely and compliant onboarding.

Key Responsibilities:

  • Process new activation documents for both prepaid and postpaid services
  • Approve SIM exchanges within the designated timeframe
  • Ensure document compliance and identify potential frauds
  • Manage retailer and document pickup partners for effective training on document screening
  • Support TERM requirements as needed

Requirements:

  • Minimum graduate qualification
  • Fresher or 06 months of relevant experience
  • Diversity candidates preferred

Vodafone Idea Limited (formerly Idea Cellular Limited) is an Aditya Birla Group and Vodafone partnership. We are committed to making both retail and enterprise customers future-ready with innovative offerings, accessible through a digital ecosystem and extensive on-ground presence.



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