Activation Officer

1 month ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Job Title: Activation Officer - Customer Service Representative

Job Summary: We are seeking a highly motivated and detail-oriented Activation Officer - Customer Service Representative to join our team at Vodafone Idea Limited. The successful candidate will be responsible for processing customer activation applications, ensuring timely and compliant onboarding experiences, and supporting sales organizations for quicker customer acquisition.

Key Responsibilities:

  • Process new activation documents for both prepaid and post-paid services
  • Approve SIM exchange within TAT through correct approval of customer documents
  • Ensure document compliance and actively identify frauds
  • Retailer and doc pick-up partner management for effective training on document screening
  • Support TERM requirements as per need

Requirements:

  • Min Graduate
  • Fresher / 06 months of relevant exp
  • Diversity candidates preferred

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for growth and development
  • A competitive salary and benefits package

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