Customer Service Activation Specialist

3 weeks ago


Guwahati, Assam, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, offering pan India Voice and Data services across various platforms. As a key player in India's leading telecom service provider, the company focuses on delivering exceptional customer experiences, contributing to the vision of a 'Digital India'.

Job Overview

The company is committed to developing infrastructure that introduces newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings. Conveniently accessible through an ecosystem of digital channels and extensive on-ground presence, the company aims to enable millions of citizens to connect and build a better tomorrow.

Key Responsibilities

  • Process new activation documents for both prepaid and postpaid services.
  • Approve SIM exchange within the stipulated timeframe through correct approval of customer documents.
  • Ensure document compliance and actively identify potential frauds.
  • Manage retailer and doc pick-up partner relationships for effective training on document screening.
  • Support TERM requirements as needed.

Required Skills

  • Ability to influence and gain buy-in from the cluster sales team on decisions.
  • Quick thinking to address burning issues and challenges in a timely manner.
  • Capacity to work collaboratively with partner teams to achieve deliveries and provide support to other functions.
  • Diligence and effectiveness in daily tasks.

Qualifications and Experience

  • Minimum graduation required.
  • Fresher or 06 months of relevant experience.

About Vodafone Idea Limited

Vodafone Idea Limited, formerly Idea Cellular Limited, is a leading telecom service provider in India. As an Aditya Birla Group and Vodafone partnership, the company is committed to delivering exceptional customer experiences and contributing to the vision of a 'Digital India'.


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