Customer Service Activation Specialist
3 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership, offering pan India Voice and Data services across various platforms. As a key player in India's leading telecom service provider, the company focuses on delivering exceptional customer experiences, contributing to the vision of a 'Digital India'.
Job Overview
The company is committed to developing infrastructure that introduces newer and smarter technologies, making both retail and enterprise customers future-ready with innovative offerings. Conveniently accessible through an ecosystem of digital channels and extensive on-ground presence, the company aims to enable millions of citizens to connect and build a better tomorrow.
Key Responsibilities
- Process new activation documents for both prepaid and postpaid services.
- Approve SIM exchange within the stipulated timeframe through correct approval of customer documents.
- Ensure document compliance and actively identify potential frauds.
- Manage retailer and doc pick-up partner relationships for effective training on document screening.
- Support TERM requirements as needed.
Required Skills
- Ability to influence and gain buy-in from the cluster sales team on decisions.
- Quick thinking to address burning issues and challenges in a timely manner.
- Capacity to work collaboratively with partner teams to achieve deliveries and provide support to other functions.
- Diligence and effectiveness in daily tasks.
Qualifications and Experience
- Minimum graduation required.
- Fresher or 06 months of relevant experience.
About Vodafone Idea Limited
Vodafone Idea Limited, formerly Idea Cellular Limited, is a leading telecom service provider in India. As an Aditya Birla Group and Vodafone partnership, the company is committed to delivering exceptional customer experiences and contributing to the vision of a 'Digital India'.
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