Customer Support Specialist
1 month ago
About Vantage Circle
Vantage Circle is a leading Employee Recognition and Wellness Platform that helps drive Employee Engagement. With over 10 years of experience, we have grown to become one of the top Employee Engagement products globally, serving over 400 corporate clients and 1.75Mn users.
Our Culture
We are a Great Places to Work-Certified company, led by a strong value-driven culture that thrives on robust DE&I practices. Our team is empowered to innovate, take ownership, and drive positive change.
About the Role
We are seeking a dynamic Customer Support Executive (Email & Chat) to join our Support Team in Guwahati. The ideal candidate will have E-Commerce knowledge and technical skills to resolve product or service problems via phone, email, online chat, etc.
Responsibilities
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint.
- Provide solutions and alternatives within time limits and follow up to ensure resolution.
- Suggest or inform customers about deals, offers, or promotions.
- Identify and assess customer needs to achieve satisfaction.
- Coordinate with cross-functional teams to achieve high customer satisfaction.
- Display accurate and compelling offers/coupons with proper description and detailed information.
- Greet customers warmly and ascertain the problem or reason for contacting.
- Follow communication procedures, guidelines, and policies.
Requirements
- 1 year of experience in customer service handling customer support/technical queries.
- Advanced computer skills with good typing speed.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage.
- The candidate must be willing to work flexible shifts.
What We Offer
- A Great Place to Work-Certified organization.
- Employee Health Insurance.
- Empowerment to innovate, take ownership, and drive positive change.
- Rewards and Recognition incentives and Social Recognition.
- Continuous Learning & Development opportunities.
- Appreciation-Based Culture.
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