Customer Support Specialist

2 weeks ago


Guwahati, Assam, India Vantage Circle Full time

About Vantage Circle

Vantage Circle is a leading Employee Recognition and Wellness Platform that empowers companies to drive Employee Engagement. With over 10 years of experience and a strong value-driven culture, we are proud to work with top brands across North America, Europe, and Asia.

About the Role

We are seeking a dynamic Customer Support Executive to join our Support Team in Guwahati. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities

  • Respond to customer inquiries and resolve product or service issues via phone, email, or online chat.
  • Provide personalized solutions and alternatives to meet customer needs.
  • Identify and assess customer needs to achieve satisfaction.
  • Collaborate with cross-functional teams to ensure high levels of customer satisfaction.
  • Display accurate and compelling offers/coupons to customers.
  • Communicate effectively with customers and follow communication procedures.

Requirements

  • 1 year of experience in customer service or a related field.
  • Advanced computer skills and excellent typing speed.
  • Excellent oral and written communication skills.
  • Experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Willingness to work flexible shifts.

What We Offer

  • A Great Place to Work-Certified organization.
  • Employee Health Insurance.
  • Opportunities for innovation, ownership, and driving positive change.
  • Rewards and Recognition incentives.
  • Continuous Learning and Development opportunities.
  • An Appreciation-Based Culture.


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