Customer Support Specialist
2 weeks ago
About Vantage Circle
Vantage Circle is a leading Employee Recognition and Wellness Platform that empowers companies to drive Employee Engagement. With over 10 years of experience and a strong value-driven culture, we are proud to work with top brands across North America, Europe, and Asia.
About the Role
We are seeking a dynamic Customer Support Executive to join our Support Team in Guwahati. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Responsibilities
- Respond to customer inquiries and resolve product or service issues via phone, email, or online chat.
- Provide personalized solutions and alternatives to meet customer needs.
- Identify and assess customer needs to achieve satisfaction.
- Collaborate with cross-functional teams to ensure high levels of customer satisfaction.
- Display accurate and compelling offers/coupons to customers.
- Communicate effectively with customers and follow communication procedures.
Requirements
- 1 year of experience in customer service or a related field.
- Advanced computer skills and excellent typing speed.
- Excellent oral and written communication skills.
- Experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Willingness to work flexible shifts.
What We Offer
- A Great Place to Work-Certified organization.
- Employee Health Insurance.
- Opportunities for innovation, ownership, and driving positive change.
- Rewards and Recognition incentives.
- Continuous Learning and Development opportunities.
- An Appreciation-Based Culture.
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