Customer Support Specialist
5 days ago
About Vantage Circle
Vantage Circle is a pioneering Employee Recognition & Wellness Platform that empowers organizations to drive Employee Engagement.
We are a Great Places to Work-Certified company, led by a strong value-driven culture that thrives on DE&I practices.
About the Role
We're seeking a highly skilled Customer Support Executive (Email & Chat) with E-commerce knowledge to join our Support Team in Guwahati.
Key Responsibilities
- Attend inquiries and resolve product or service problems via phone, email, online chat, etc.
- Provide suitable solutions and alternatives within time limits and follow up to ensure resolution.
- Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
- Identify and assess customers' needs to achieve satisfaction by going the extra mile to engage customers.
- Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
- Display accurate and compelling offers/coupons with proper description and detailed information for a user-friendly experience.
- Greet customers warmly and ascertain the problem or reason for contacting.
- Follow communication procedures, guidelines, and policies.
Requirements
- Experience of 1 year in a customer service role handling customer support/technical queries.
- Advanced computer skills with very good typing speed.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize, and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage.
- The candidate must be willing to work flexible shifts.
What We Offer
- A Great Place to Work-Certified organization
- Employee Health Insurance
- Empowerment to innovate, take ownership, and drive positive change
- Rewards and Recognition incentives and Social Recognition
- Continuous Learning & Development opportunities
- An Appreciation-Based Culture
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