Customer Support Specialist

5 days ago


Guwahati, Assam, India Vantage Circle Full time

About Vantage Circle


Vantage Circle is a pioneering Employee Recognition & Wellness Platform that empowers organizations to drive Employee Engagement.


We are a Great Places to Work-Certified company, led by a strong value-driven culture that thrives on DE&I practices.


About the Role


We're seeking a highly skilled Customer Support Executive (Email & Chat) with E-commerce knowledge to join our Support Team in Guwahati.


Key Responsibilities



  • Attend inquiries and resolve product or service problems via phone, email, online chat, etc.
  • Provide suitable solutions and alternatives within time limits and follow up to ensure resolution.
  • Suggest or inform customers about the best deals, offers, or promotions whenever they are available.
  • Identify and assess customers' needs to achieve satisfaction by going the extra mile to engage customers.
  • Coordinate with cross-functional teams to achieve the highest level of customer satisfaction.
  • Display accurate and compelling offers/coupons with proper description and detailed information for a user-friendly experience.
  • Greet customers warmly and ascertain the problem or reason for contacting.
  • Follow communication procedures, guidelines, and policies.

Requirements



  • Experience of 1 year in a customer service role handling customer support/technical queries.
  • Advanced computer skills with very good typing speed.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage.
  • The candidate must be willing to work flexible shifts.

What We Offer



  • A Great Place to Work-Certified organization
  • Employee Health Insurance
  • Empowerment to innovate, take ownership, and drive positive change
  • Rewards and Recognition incentives and Social Recognition
  • Continuous Learning & Development opportunities
  • An Appreciation-Based Culture


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