IT Support Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title: IT Support Specialist

We are seeking a skilled IT professional to serve as the primary administrator for our internal infrastructure while establishing and enforcing comprehensive security policies.

  • Immediate resolution of hardware, software, and network issues across departments
  • Administer employee workstations, laptops, mobile devices, and peripheral equipment
  • Manage networking components including switches, routers, and access points
  • Manage user accounts, groups, and permissions using Microsoft Entra ID (Azure AD)
  • Administer SharePoint sites, document libraries, and collaboration spaces
  • Oversee OneDrive deployment, storage policies, and file sharing protocols
  • Handle Exchange Online mailbox management, distribution lists, and email security

Security & Compliance:

  • Configure and maintain physical firewall policies and rules
  • Create, implement, and enforce comprehensive security policies across systems and processes
  • Maintain an accurate inventory of all IT assets
  • Monitor and control software installations and licenses
  • Implement endpoint protection and mobile device management solutions
  • Establish policies and access controls for AI tools and platforms used within the organization
  • Participate in InfoSec audits and regulatory compliance assessments
  • Ensure adherence to internal and external security standards
  • Conduct regular access reviews and permission audits
  • Develop and execute security incident response plans and procedures

Strategic & Educational Activities:

  • Assist in IT planning, license optimization, and vendor negotiations
  • Educate teams on security best practices, policies, and threat awareness
  • Maintain comprehensive documentation for all systems, processes, and security procedures
  • Stay current with security threats, technology trends, and industry best practices

Required Qualifications:

  • Experience: 3+ years in IT support and security administration
  • Microsoft Ecosystem: Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
  • Network Security: Strong understanding of network protocols, firewalls, and security architectures
  • Operating Systems: Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
  • Security Tools: Experience with endpoint protection, vulnerability scanning, and security monitoring tools

Certifications (Preferred):

  • Microsoft 365 Certified: Administrator Expert
  • CompTIA Security+ or Network+
  • Sophos Certified Engineer
  • CISSP, CISM, or similar security certifications

Soft Skills:

  • Excellent verbal and written communication skills for technical and non-technical audiences
  • Strong analytical and troubleshooting capabilities
  • Ability to manage multiple priorities and deadlines effectively
  • Comfortable conducting training sessions and creating educational materials
  • Thrives in a fast-paced environment with evolving technology requirements

Preferred Qualifications:

  • Hands-on experience with Sophos firewall configuration and management
  • Experience with Azure security services and cloud infrastructure protection
  • Knowledge of PowerShell, scripting, or automation tools
  • Familiarity with ticketing systems and IT service management platforms
  • Background in similar industry or regulatory environment
  • Advanced Certifications

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