IT Support Specialist

1 week ago

Agra, Uttar Pradesh, India beBeeProduct Full time ₹ 93,75,000 - ₹ 1,42,50,000
Job Description:
We are seeking a skilled professional to join our team as a Software Installation and Support Specialist. This role involves managing IT-facing components of software, providing technical support to customers, and ensuring they have a smooth, productive, and secure experience. The successful candidate will oversee & provide technical support for software installer across various platforms, manage licensing solution, and address antivirus issues. These critical functions will ensure that customers can maximize the value of software while maintaining a secure and efficient working environment with minimal downtime.

Key Responsibilities:
  • Customer Support: Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Product Ownership: Define and own the long-term vision for the IT-facing components of software, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

Required Skills and Qualifications:
To be successful in this role, you will need:
  • A bachelor's degree in Information Technology, Engineering, Computer Science, or other similar technical degrees.
  • Relevant fields of study: Software Engineering, IT Systems, or Network Administration.
  • 3-5 years of experience in technical support, product management, or IT-related roles, preferably in the software or engineering industry.
  • Prior exposure to customer-facing support roles, particularly in a technical capacity (e.g., support engineer, product specialist, or customer success).
  • Experience with software installation, licensing management tools (e.g., FlexNet, Sentinel), and troubleshooting complex issues.
  • Familiarity with various operating systems (especially Linux, but also Windows) and understanding of software installation and configuration processes across platforms.
  • Knowledge of Python or similar scripting languages.
  • Excellent written and verbal communication skills in English.
  • Ability and willingness to work from 3 pm to 11.59 pm IST to allow collaboration with global teams.

Benefits:
As a valued member of our team, you can expect:
  • A dynamic and highly talented team of experts.
  • The opportunity to bring in your own ideas, implement them, and make them accessible to a large customer base.
  • The opportunity to build a professional network in various branches of industry.
  • A hybrid work policy asking employees to report to the office 3 days per work week.
  • An attractive salary and additional company benefits.

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