IT Support Specialist

2 days ago


Agra, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 7,20,000 - ₹ 10,80,000

Job Summary

Seeking an exceptional IT support specialist to provide top-notch assistance as the primary point of contact for technical inquiries.

  • Provide professional and courteous technical support to end-users.
  • Troubleshoot and resolve IT-related incidents and service requests in a timely manner.
  • Manage customer inquiries and ensure prompt resolution.

Key Responsibilities

  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.

Requirements

  • Excellent communication skills – both verbal and written.
  • Strong problem-solving and analytical abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Familiarity with ITSM tools and ticketing systems (preferred but not mandatory).

About Our Team

We empower our clients to thrive in today's digital landscape. Our innovative approach leverages cloud and cognitive technologies to deliver tailored digital experiences, driving agility and innovation.



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