Account Manager
1 month ago
Company Overview
Digital Web King is a leading marketing agency dedicated to crafting innovative experiences that drive growth and profitability for businesses.
We are seeking an experienced Account Manager to join our team as a Business Growth Specialist. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service, understanding client needs, and providing tailored solutions to meet their business objectives.
Job Description
The Business Growth Specialist will serve as the primary point of contact for our clients, ensuring seamless communication and collaboration across internal teams. Your key responsibilities will include:
- Building and Maintaining Client Relationships
- Client Needs Assessment and Solution Development
- Timely Issue Resolution and Conflict Management
- Collaboration with Internal Teams for Client Satisfaction
- Service Delivery Coordination and Monitoring
- Client Performance Analysis and Recommendations for Improvement
- Regular Reporting on Client Activities, Sales, and Revenue
Responsibilities
In this role, you will have the opportunity to work closely with our internal teams, including marketing, sales, and project management. You will be responsible for:
- Developing and maintaining strong relationships with clients to ensure their satisfaction and loyalty.
- Conducting regular needs assessments to understand client goals and develop targeted solutions.
- Resolving client issues and conflicts in a timely and professional manner.
- Collaborating with internal teams to ensure seamless service delivery and client satisfaction.
- Monitoring and analyzing client performance data to identify opportunities for improvement.
- Preparing regular reports on client activities, sales, and revenue to inform business decisions.
Qualifications
To be successful in this role, you will need:
- Strong Interest in Client Servicing and Customer-Facing Roles
- Excellent Communication and Interpersonal Skills
- Proven Problem-Solving and Decision-Making Abilities
- Ability to Manage Multiple Clients and Prioritize Tasks
- Attention to Detail and Ability to Meet Deadlines
- Bachelor's Degree in Business Administration or a Related Field
Skills
You will have the opportunity to develop your skills in:
- Customer Service
- Relationship Building
- Problem-Solving
- Communication
- Time Management
Estimated Salary: $60,000 - $80,000 per year
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