Technical Product Support Specialist

6 days ago


GTB Nager, India beBeeSupport Full time ₹ 1,20,00,000 - ₹ 2,40,00,000

Job Summary

We are seeking an accomplished Technical Product Support Specialist to oversee customer-reported field issues within the media and OTT space. The ideal candidate will have deep technical expertise in OTT streaming technologies, project lifecycle management, with a strong focus on post-launch product operations.

Key Responsibilities:

  1. Investigate production issues across multiple platforms (Web, iOS, Android, Smart TVs) and identify root causes (login, playback, subscription, CMS etc.).
  2. Collaborate with engineering, vendors, IT operations and support teams to drive resolution.

Required Skills and Qualifications:

  • Strong understanding of media streaming technologies, OTT players (e.g., ExoPlayer, AVPlayer), and adaptive streaming protocols (HLS, DASH).
  • Proven expertise in debugging production issues, identifying root causes, and coordinating resolutions.
  • Experience with Android, iOS devices for OTT product delivery.
  • Exceptional communication and coordination skills to work with multiple internal and external stakeholders.

Preferred Qualifications:

  • Proven experience in troubleshooting complex technical problems.
  • Familiarity with OTT product delivery ecosystems.


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