Technical Support Engineer

3 weeks ago

GTB Nager, India SMC Group Full time

About the Role:

We are seeking a detail-oriented and technically skilled Backoffice Support Engineer (with strong SQL) expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools

Job Title: Backoffice Support Engineer (Strong SQL)

Key Responsibilities:

  • Provide technical support for back-office operations and internal teams.
  • Investigate and resolve data issues using advanced SQL queries and analysis.
  • Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
  • Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
  • Monitor scheduled jobs, data pipelines, and system performance metrics.
  • Collaborate with development and QA teams to resolve defects and validate bug fixes.
  • Document processes, incidents, and best practices to improve team efficiency.
  • Perform data audits and reconciliations as needed.

Requirements:

  • Experience in a fintech, SaaS, or enterprise software environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3-6 years of experience in a technical support, back-office operations, or data operations role.
  • Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).
  • Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
  • Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
  • Knowledge of data integrity, security, and compliance standards.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Should have experience working in 24*7 projects and be flexible to work in rotational shifts (morning, evening and night)

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