
IT Technical Support Specialist
2 days ago
Job Overview
We are seeking a skilled and dedicated IT professional to join our team as a Technical Support Specialist. This role involves providing top-notch technical support to our users, ensuring that their devices and systems are running smoothly.
- Perform routine maintenance tasks on PCs, laptops, and networked printers to prevent downtime and ensure optimal performance.
- Manage service desk tickets efficiently using industry-leading tools to resolve issues promptly.
- Backup and restore user profiles and data in accordance with established procedures to maintain business continuity.
- Stay up-to-date with the latest hardware and software technologies to provide effective solutions to complex problems.
The ideal candidate will possess a degree in computer science or a related field, along with strong analytical and problem-solving skills. Proficiency in Microsoft Office suite and Windows operating systems is essential, as well as excellent communication skills to interact effectively with internal and external stakeholders.
- Ability to think critically and approach complex issues methodically.
- Capacity to work independently and collaboratively as part of a dynamic team environment.
Required Skills and Qualifications:
- Bachelor's or Master's degree in Computer Science or related field.
- Strong analytical and problem-solving skills.
- Proficiency in Microsoft Office suite and Windows operating systems.
- Excellent communication and interpersonal skills.
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
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