Benefits Manager

1 month ago

Bengaluru, Karnataka, India ScaleneWorks Full time
Job Title: Benefits Manager

This role will oversee the management of Benefits & Retirement plans within the Region, ensuring alignment with key responsibilities. The incumbent will collaborate with the Reward Lead / Teams in countries where these roles exist to provide insights and support with governance vs. pro-active management of the Benefits offering.

Key Responsibilities:
  • Benefits Benchmarking
    • Supports the Global Benchmarking Team with Benefits survey submissions, providing insights and information on top of the data contained in Workday (with support from the applicable Benefits Administration Teams)
    • Supports the Global Benchmarking Team to investigate data issues, matching errors or data gaps
    • Utilizes the Benefits benchmarking data provided by the Global Benchmarking Team to validate the competitiveness of Benefits packages within the defined area of responsibility
    • Identifies opportunities to change / update the Benefits offering, incl. reviewing take-up data to determine whether the Benefit is being used by employees
  • Benefits Vendor Management
    • Management of the relationships with existing vendors incl. acting as TPO, managing data privacy etc
    • Vendor negotiation, ensuring the best possible coverage / offering for employees at the best rate for organization
    • Organization ownership of the vendor platform – includes monitoring the performance of the platform, that the data contained within the platform / provided to employees via their representatives is up to date and correct
    • Ensuring vendors deliver against their agreed SLAs and with high levels of quality and customer experience
    • Monitoring of budgets / spends
  • Governance
    • Ensuring Benefits are governed as per the Reward Governance Framework
    • Proactively driving Benefits updates / changes via the Country Duty Holder (HR), Finance, Legal and Procurement
    • Facilitating the approvals including via the Country Customer Board
  • Day to Day
    • Managing Benefits processes including administration in co-ordination with internal and external stakeholders
    • Answering queries not managed by outsourced providers (as applicable)
    • Managing escalations coming through via the outsourced providers
    • Responding to requests for insights / trend data from the businesses
    • Developing communications to ensure that employees are aware of our Benefits offering / for specific initiatives (with support from the Global Benefits Comms Lead)
    • Identifying different ways to engage with employees on our Benefits offering e.g. campaigns via Service NOW, considering how the data available in Workday can be utilized etc
    • Roll out of annual benefit programmes new and existing and end to end management of the process
  • Total Employment Cost Analysis
    • Manages the Benefits elements of the TEC analysis to refresh the multipliers on an annual basis
    • Resolves any inconsistencies / queries relating to TECs working with Payroll, Finance and Tier 1 as applicable
    • Consolidates the submissions of Benefits elements for the countries within remit passing these to the Compensation Mgr / Regional Process Mgr for final validation and coordination (as per regional ways of working)
  • Capability Building
    • Holds expert knowledge of Benefit packages within the Region which enables the upskilling of colleagues (including the Compensation Team and Tier 1 Benefits Administration support)
    • Delivers education / capability building within the countries incl. for managers and employees as required
  • Project Work
    • Providing Benefits related support for business changes e.g. M&A activity etc
  • Governance & Risk Management
    • All the above is underpinned by the Reward Governance Framework (RGF)
    • The Benefits Manager must be familiar with, always educate on and apply the RGF
    • Contribution to the local risk management process

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