Senior Workforce Planner and Business Partner Opportunity

13 hours ago

Anantapur, Andhra Pradesh, India beBeeStrategic Full time ₹ 20,00,000 - ₹ 28,00,000
Job Title:

WFM Business Partner - Strategic Workforce Planner

Job Description:

As a WFM Business Partner, you will play a key role in partnering with business stakeholders to optimize workforce planning, scheduling, and capacity management. You will act as a strategic advisor to business leaders, providing insights and recommendations to support decision-making.

Key Responsibilities:
  • Business Partnership: Develop and maintain long-term, mid-term, and short-term capacity plans, forecasting call volumes, workloads, FTE requirements, and staffing needs.
  • Workforce Planning & Forecasting: Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
  • Scheduling & Optimization: Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Real-Time Management: Oversee intraday management, real-time monitoring, and SLA adherence, driving corrective actions to maintain service levels.
Required Skills and Qualifications:
  • Strong analytical skills, with the ability to translate complex data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to partner effectively with business stakeholders.
  • Experience with workforce planning, scheduling, and capacity management.
Benefits:

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

Others:

As a member of our team, you will have access to cutting-edge technology and tools, as well as a collaborative and supportive work environment.

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