
Senior Customer Experience Manager
13 hours ago
Job Summary:
- As a Call Center Team Lead, you will be responsible for overseeing the daily operations of a 24x7 call center team.
Key Responsibilities:
- Manage and motivate a high-performing team to handle customer inquiries, complaints, and escalations efficiently.
- Develop and implement strategies to ensure optimal staffing and shift rotations, maintaining uninterrupted service and meeting customer expectations.
- Monitor team performance using key performance indicators (KPIs) and drive continuous improvement by identifying areas for growth and implementing corrective actions.
- Collaborate with field teams to resolve issues and manage roadside assistance vendors effectively.
Required Skills and Qualifications:
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and conflict resolution skills.
- Proven track record of driving team performance and achieving business objectives.
Benefits:
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to develop and grow professionally.
- Competitive compensation package.
Others:
- Contribute to fostering a customer-first culture within the team.
- Drive continuous improvement in customer experience.
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