Senior Customer Experience Manager

13 hours ago


Alleppey, Kerala, India beBeeCustomerService Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Summary:

  • As a Call Center Team Lead, you will be responsible for overseeing the daily operations of a 24x7 call center team.

Key Responsibilities:

  • Manage and motivate a high-performing team to handle customer inquiries, complaints, and escalations efficiently.
  • Develop and implement strategies to ensure optimal staffing and shift rotations, maintaining uninterrupted service and meeting customer expectations.
  • Monitor team performance using key performance indicators (KPIs) and drive continuous improvement by identifying areas for growth and implementing corrective actions.
  • Collaborate with field teams to resolve issues and manage roadside assistance vendors effectively.

Required Skills and Qualifications:

  • Excellent leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Strong problem-solving and conflict resolution skills.
  • Proven track record of driving team performance and achieving business objectives.

Benefits:

  • Opportunity to work in a dynamic and fast-paced environment.
  • Chance to develop and grow professionally.
  • Competitive compensation package.

Others:

  • Contribute to fostering a customer-first culture within the team.
  • Drive continuous improvement in customer experience.


  • Alleppey, Kerala, India beBeeAnalytical Full time ₹ 15,00,000 - ₹ 25,00,000

    Welcome to Dam Good Fish, a pioneering seafood company that introduced the concept of 'dam to table' in India. Our commitment is to provide exceptional quality fish straight from the dam to your table.This is a full-time on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram. As part of our team, you will develop and implement...


  • Alleppey, Kerala, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Customer Service Team Lead">Key Responsibilities:Lead and direct a team of customer support representatives.Ensure that the team delivers exceptional customer service by monitoring interactions and providing feedback and coaching to team members.Develop strategies and procedures to improve efficiency and effectiveness of the customer support...


  • Alleppey, Kerala, India beBeeSoftware Full time ₹ 20,00,000 - ₹ 25,00,000

    Senior Experience Manager DeveloperJob Summary:A highly skilled Senior Experience Manager Developer is sought to join a dynamic team, with expertise in Adobe Experience Manager (AEM) and experience in AEM as a Cloud Service (AEMaaCS) migrations. The ideal candidate will bring front-end development skills, including React/JavaScript, along with working...


  • Alleppey, Kerala, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Title:Head of Customer Success Job DescriptionThe customer success specialist is the primary point of contact for customers post-sale. They own the post-sales customer journey, ensuring smooth execution of orders, timely updates to customers, and championing customer satisfaction across all touchpoints. ResponsibilitiesCoordinate closely with logistics,...


  • Alleppey, Kerala, India beBeeCustomerExperience Full time ₹ 6,00,000 - ₹ 12,00,000

    **Customer Experience Advocate Role Overview:**We are seeking a skilled Customer Experience Advocate to provide exceptional support to our clients across India.This role involves being the first point of contact for customers, responding to their queries, concerns, and complaints in a timely and empathetic manner.Key Responsibilities Include:Offering...


  • Alleppey, Kerala, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

    Job Description">We are looking for a dedicated professional to join our team as a Customer Experience Specialist.">This role will focus on delivering exceptional customer experiences through effective handling of customer calls and follow-ups, resolving issues, collecting feedback, and improving overall satisfaction via multiple channels.">Logistics and...


  • Alleppey, Kerala, India beBeeRetail Full time ₹ 18,00,000 - ₹ 25,00,000

    Job TitleA retail professional will be required to deliver training programs across a specific region, fostering excellent customer service and sales techniques. The role involves collaborating with store managers and champions to onboard new hires and develop leadership skills.Key Responsibilities:Conduct engaging workshops on customer service, product...


  • Alleppey, Kerala, India beBeeSenior Full time ₹ 10,00,000 - ₹ 15,00,000

    About UsWe are a leading intercity travel provider, prioritizing reliability and safety in our operations.We connect over 300 cities across the country through our daily services.Our passenger base has grown to 2.5 million+ unique customers so far.We have secured significant investments from prominent investors and are actively working towards electrifying...


  • Alleppey, Kerala, India beBeeCustomer Full time ₹ 20,00,000 - ₹ 40,00,000

    Job Title: Customer Experience RepresentativeWe are seeking a skilled professional to provide exceptional customer support and enhance the overall customer experience.Your key responsibilities will include addressing customer inquiries and concerns, resolving issues in a timely and professional manner, and maintaining positive customer relationships. You...


  • Alleppey, Kerala, India beBeeCustomerExperience Full time ₹ 25,00,000 - ₹ 40,00,000

    Job Title: Customer ExperienceWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience intern. This role is perfect for someone who is passionate about delivering exceptional customer experiences and is looking to develop their skills in a fast-paced startup environment.In this role, you will be responsible...