Chief Customer Experience Manager

2 weeks ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title:

Head of Customer Success

Job Description

The customer success specialist is the primary point of contact for customers post-sale. They own the post-sales customer journey, ensuring smooth execution of orders, timely updates to customers, and championing customer satisfaction across all touchpoints.

Responsibilities
  1. Coordinate closely with logistics, documentation, and finance teams to resolve customer queries and issues promptly.
  2. Share regular shipment updates, delivery timelines, and documentation status with customers.
  3. Proactively inform customers of any delays or deviations, with timely resolutions.
  4. Work cross-functionally with sales, operations, and supply chain teams to align on customer expectations and deliverables.
  5. Design and implement scalable processes to enhance the customer experience.
  6. Ensure timely and accurate documentation is shared with customers.



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