Chief Customer Success Officer

7 hours ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 1,80,00,000 - ₹ 2,50,00,000
Job Title: Chief Customer Success Officer

We are seeking a strategic leader to oversee global customer support teams, driving exceptional client satisfaction and experience.

Key Responsibilities:

  • Lead cross-functional teams across geographies to deliver world-class support services.
  • Develop and implement comprehensive strategies for escalation resolution, platform issue troubleshooting, and support KPIs.
  • Collaborate with Product, Tech & Delivery teams to drive continuous improvement initiatives.
  • Recruit, train, and mentor high-performing support teams to achieve business objectives.

Requirements:

  • 10+ years of experience in customer-facing roles or leadership positions for SaaS platforms.
  • Proven track record of managing global enterprise accounts (US & EMEA preferred).
  • Strong understanding of DevOps/SaaS support ecosystems.
  • Excellent communication and escalation management skills.
  • Ability to analyze data, drive business insights, and optimize customer engagement.

What We're Looking For:

A visionary leader who can design and execute world-class support functions for global enterprise clients.



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