
Chief Customer Success Officer
7 hours ago
We are seeking a strategic leader to oversee global customer support teams, driving exceptional client satisfaction and experience.
Key Responsibilities:
- Lead cross-functional teams across geographies to deliver world-class support services.
- Develop and implement comprehensive strategies for escalation resolution, platform issue troubleshooting, and support KPIs.
- Collaborate with Product, Tech & Delivery teams to drive continuous improvement initiatives.
- Recruit, train, and mentor high-performing support teams to achieve business objectives.
Requirements:
- 10+ years of experience in customer-facing roles or leadership positions for SaaS platforms.
- Proven track record of managing global enterprise accounts (US & EMEA preferred).
- Strong understanding of DevOps/SaaS support ecosystems.
- Excellent communication and escalation management skills.
- Ability to analyze data, drive business insights, and optimize customer engagement.
What We're Looking For:
A visionary leader who can design and execute world-class support functions for global enterprise clients.
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