
Customer Experience Manager
5 days ago
Welcome to Dam Good Fish, a pioneering seafood company that introduced the concept of 'dam to table' in India. Our commitment is to provide exceptional quality fish straight from the dam to your table.
This is a full-time on-site role for a Customer Relationship Management (CRM) Manager located in Gurugram. As part of our team, you will develop and implement customer relationship strategies to foster loyalty and retention.
Your daily tasks will include:
- Analysing customer data to gain valuable insights
- Managing CRM software to enhance customer interaction
- Coordinating with sales and marketing teams to drive business growth
- Ensuring excellent customer service
You will also work on market segmentation and collaborate with project management to drive continuous improvement.
The ideal candidate should have strong analytical skills, excellent communication skills, and experience in sales and market segmentation.
About This RoleThis is an exciting opportunity for a seasoned professional to join our team as a CRM Manager.
Key ResponsibilitiesCustomer Relationship Strategy Development: You will be responsible for developing and implementing customer relationship strategies to foster loyalty and retention.
Customer Data Analysis: Your daily tasks will include analysing customer data to gain valuable insights.
Cross-Functional Collaboration: You will coordinate with sales and marketing teams to drive business growth.
Market Segmentation: You will work on market segmentation and collaborate with project management to drive continuous improvement.
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