Customer Experience Trainer

1 day ago


Alleppey, Kerala, India beBeeRetail Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title

A retail professional will be required to deliver training programs across a specific region, fostering excellent customer service and sales techniques. The role involves collaborating with store managers and champions to onboard new hires and develop leadership skills.


Key Responsibilities:
  • Conduct engaging workshops on customer service, product knowledge, and sales techniques
  • Implement role-playing exercises, simulations, and on-the-job coaching
  • Deliver real-time feedback to employees to improve performance
  • Work closely with Store Managers and Store Champions to onboard new hires quickly and effectively
  • Assist in leadership development to create a pipeline of high-performing employees
  • Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback

Required Skills & Qualifications:
  • 5+ years of experience in retail training, sales training, or customer experience coaching
  • Retail expertise, including deep knowledge of customer service, sales psychology, and product positioning
  • Strong ability to deliver engaging, hands-on training sessions
  • Possession for developing frontline employees and motivating store teams
  • Ability to engage, inspire, and guide retail associates at different skill levels

Benefits:
  • Direct impact on enhancing the in-store customer experience
  • Opportunity to work in a dynamic, fast-paced retail environment
  • Competitive salary, performance bonuses, and growth opportunities within the retail training team


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