Customer Experience Expert

7 days ago


Alleppey, Kerala, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

Job Description

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We are looking for a dedicated professional to join our team as a Customer Experience Specialist.

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This role will focus on delivering exceptional customer experiences through effective handling of customer calls and follow-ups, resolving issues, collecting feedback, and improving overall satisfaction via multiple channels.

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Logistics and order management are also integral to this position.

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Responsibilities

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  • Handle customer inquiries in a timely and professional manner.">
  • Resolve issues effectively and efficiently.">
  • Collect and analyze customer feedback to improve services.">
  • Improve overall customer satisfaction across multiple channels.">
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Requirements

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Strong communication skills and problem-solving abilities are essential for this role.

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Experience in handling customer inquiries, resolving issues, and collecting customer feedback is highly desirable.

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Proficiency in Microsoft Excel and a grasp of logistics and order management are also required.

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Benefits

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This is a full-time on-site position that offers the opportunity to work in a dynamic environment with strong fluency in English and Hindi.

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The ideal candidate should have excellent interpersonal skills and be able to communicate effectively with customers and colleagues.

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What We Offer

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Opportunity to work in a fast-paced and dynamic environment.

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Professional growth and development opportunities.

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A competitive compensation package.

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