Front Office Manager

1 day ago


Ajmer, Rajasthan, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description

This role is for an experienced candidate who has worked in a senior administration capacity within 4/5 star hotels. The ideal candidate will be responsible for delivering exceptional customer service and providing administrative support at the front desk.

The key responsibilities of this position include:

  • Managing day-to-day Front Desk operations, ensuring accuracy and efficiency in check-ins/check-outs, billing, answering phone calls and emails, and responding to guest inquiries
  • Identifying lapses in Front Desk functions and rectifying them in real time, while maintaining a high level of productivity
  • Performing tasks as needed in case of absence or peak workload, demonstrating flexibility and adaptability
  • Monitoring and overseeing all guest services on a daily basis, prioritizing guest satisfaction and loyalty

The ideal candidate will possess:

  • A graduate or postgraduate degree preferably in hotel management or a related field
  • At least 3-4 years of experience working in 4/5 star hotels in a similar role, with a proven track record of success
  • Excellent verbal and written communication skills, with the ability to write professional emails and draft documents
  • Hospitality attitude and aptitude, with a customer-centric approach and effective communication skills
  • Natural team player with patience, negotiation skills, and good dispute resolution skills

This role offers a unique opportunity to work in a Serviced Apartment environment, offering 5-star hotel-level amenities and services combined with modern and upscale home-like setup.

We offer relocation assistance and accommodation support to attract top talent. This is an exciting opportunity to join our team and take your career to the next level.

Relocation and accommodation support are available. We have a major customer base consisting of Japanese expats, and other foreign guests from around the world. A true Serviced Apartment experience awaits you in this exciting role.



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