Night Front Desk Manager

24 hours ago


Ajmer, Rajasthan, India beBeeAuditor Full time ₹ 9,00,000 - ₹ 12,00,000
Night Auditor/Manager Job Opportunity

We seek a seasoned Night Auditor/Manager to oversee overnight front desk and accounting tasks.

As the primary point of contact for late-night guests, you will handle check-ins, check-outs, and guest inquiries with exceptional customer service skills.

  • Welcome guests warmly overnight, ensuring a positive experience.
  • Manage reservations, arrange amenities like wake-up calls, taxis, and shuttle services.
  • Assist VIPS and VVIPS with branded, friendly, proactive, and efficient service.
  • Post room charges and taxes to guest accounts, process invoices, and balance cash drawers.
  • Process credit card transactions, verify receipts, and track key financial metrics like room occupancy rates and revenues.
  • Prepare end-of-day reports and summary cash balances for management.
  • Verify completion of end-of-day tasks by previous shifts, communicate with other departments, and ensure service delivery.
  • Oversee the hotel safe, ensuring the security of guest valuables, audit and reconcile daily financial accounts.
  • Respond to guest inquiries and requests in a timely, friendly, and efficient manner.

This role requires strong communication, organizational, and math skills, proficiency in MS Office, PMS, and IDS software, and a degree in Hotel Management or a related field.

Key Responsibilities

Front Desk Operations: Handle check-ins, check-outs, and guest inquiries.

Accounting and Financial Tasks: Balance cash drawers, process invoices, and prepare end-of-day reports.

Guest Service: Welcome guests, manage reservations, and provide assistance to VIPS and VVIPS.

Safety and Security: Oversee the hotel safe and ensure the security of guest valuables.

Requirements

Education: Degree in Hotel Management or a related field.

Skills: Strong communication, organizational, and math skills; proficiency in MS Office, PMS, and IDS software.



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