
Front Desk Supervisor
22 hours ago
Manage front desk operations and guest relations.
- Act as the primary point of contact for students, parents, visiting faculty, and external guests.
- Ensure professional and courteous handling of phone calls, emails, and in-person queries.
- Facilitate communication between students and administration for hostel-related matters.
- Address and resolve student complaints related to facilities and services.
- Coordinate bookings, check-in, and check-out processes for visiting faculty and institute guests.
- Ensure rooms are prepared, clean, and meet hospitality standards.
- Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
- Collaborate with housekeeping, maintenance, and security teams for efficient operations.
- Handle documentation related to hostel occupancy, guest bookings, and complaint records.
- Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
Requirements:
- Bachelor's degree in Hospitality, Administration, or a related field.
- 2-4 years of experience in front desk, guest relations, or facility management (preferably in an educational institution or hospitality sector).
Key Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving ability with a student-centric approach.
- Ability to multitask and handle pressure situations effectively.
- Proficiency in Microsoft Office applications.
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