
Front Desk Liaison
1 day ago
We are seeking a skilled Customer Service Ambassador to deliver exceptional guest experiences.
Key Responsibilities:
- Engage with guests warmly, ensuring a lasting first impression and building strong relationships.
- Efficiently manage reservations, waitlists, and guest seating to create a seamless experience.
- Assist guests with menu queries, special requests, and dietary needs, providing personalized support.
- Recognize VIP customers and consistently deliver tailored service to meet their expectations.
- Handle guest feedback and complaints with professionalism and empathy, driving continuous improvement.
- C Coordinate with service staff, kitchen, and management for smooth operations, ensuring a high level of service quality.
- Maintain a clean, organized, and inviting reception/host area that reflects the brand's hospitality standards.
Requirements:
- Excellent communication and interpersonal skills to effectively interact with diverse guests.
- A friendly, professional, and approachable personality to create a welcoming atmosphere.
- Strong organizational and multitasking abilities to efficiently manage multiple tasks and responsibilities.
- Prior experience in hospitality, customer service, or a related field is an asset.
- Ability to remain calm and positive in a fast-paced environment, maintaining a high level of energy and enthusiasm.
Why Choose Us?
- Opportunity to be part of a growing, customer-centric organization that values innovation and excellence.
- A dynamic work environment that prioritizes teamwork, collaboration, and continuous learning.
- Career growth and development opportunities in the hospitality industry, allowing you to grow professionally and personally.
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