Desktop Support Specialist

2 days ago


Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

This role involves providing technical assistance and support to employees worldwide across various sites.

  • Support Delivery: Offer timely and effective technical support for personal computers, identifying and resolving domestic computer hardware and software issues promptly.
  • Problem Resolution: Provide swift and efficient troubleshooting, resolution, and documentation of all problems and service requests.
  • Knowledge Management: Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages, create and maintain a knowledge base to support users.
  • Asset Management: Maintain an accurate inventory of assets and ensure all network assets are secured by collaborating with the Cybersecurity team.
  • Deployment and Rollout: Manage deployment and rollout of software and hardware, assist in the deployment of desktop PCs and peripherals.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent in English. Additional languages are a plus.
  • Experience working with international clients is an asset.


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