Mac System Support Specialist

4 days ago

Dindigul, Tamil Nadu, India beBeeMacSupport Full time ₹ 9,00,000 - ₹ 15,00,000

Seeking a skilled professional to provide first-level support for macOS-based systems.

The ideal candidate should have extensive knowledge of Apple hardware and software, as well as excellent communication skills.

Responsibilities include:


• Providing installation, configuration, and troubleshooting services for macOS systems.


• Assisting end-users with issues related to MacBooks, iMacs, and commonly used applications.


• Performing routine maintenance, system checks, and software updates.


• Configuring and supporting Apple Mail, MS Outlook, VPN, printers, and network connectivity on macOS.


• Managing user accounts, profiles, and system preferences.


• Deploying, configuring, and managing macOS devices using Jamf Pro (basic tasks such as enrollment, app distribution, and compliance).


• Supporting other MDM platforms like Intune or Kandji at a basic level.


• Documenting support issues, resolutions, and processes in a ticketing system (e.g., Jira, ServiceNow).


• Collaborating with other IT teams to escalate and resolve complex issues.


• Assisting with IT onboarding and offboarding processes (system setup, asset management, etc.).

Requirements:


• 1 year of experience in Mac desktop support or a similar role.


• Solid understanding of macOS, Apple hardware, and the Apple ecosystem.


• Familiarity with basic networking (Wi-Fi, Ethernet, VPN) and troubleshooting steps.


• Experience with remote support tools (e.g., Apple Remote Desktop, TeamViewer, AnyDesk).


• Exposure to Jamf Pro or other MDM tools for device management.


• Excellent verbal and written communication skills.


• Basic knowledge of scripting (e.g., Bash, AppleScript) is a plus.


• Experience with helpdesk/ticketing systems (Jira, ServiceNow, etc.).

Preferred Certifications (Optional):


• Apple Certified Support Professional (ACSP)


• Jamf Certified Associate

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