CRM Support Specialist
3 days ago
Job Overview
We are seeking a seasoned CRM Specialist to deliver exceptional support and drive business outcomes. The ideal candidate will possess in-depth knowledge of CRM systems, ITIL processes, and technical troubleshooting skills.
- Key Responsibilities:
- Provide timely and effective support for CRM users, addressing their concerns and resolving complex technical issues.
- Analyze and resolve the root cause of technical issues related to applications.
- Collaborate with cross-functional teams to identify and implement preventative measures.
- Perform regular system audits to ensure data integrity and security.
Requirements:
- 4-8 years of experience in CRM systems.
- Experience of ITIL process and support (L2/L3).
- Ability to troubleshoot complex technical issues with ease and accuracy.
- Audit skills and knowledge of application security.
- Strong communication and problem-solving skills.
Benefits:
- Opportunity to work with a cutting-edge CRM system.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
Additional Information:
The selected candidate will be required to undergo thorough background checks and provide documentation to support their eligibility for employment.
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