Technical Support Specialist

2 days ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

Job Title: Technical Support Specialist

We are seeking a skilled and motivated Technical Support Specialist to join our dynamic End User Services team.

The successful candidate will be responsible for providing expert technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless day-to-day operations.

In this role, you will work both independently and as part of a collaborative team to deliver world-class IT support. Your expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting will enable you to provide high-quality assistance to our users.

Key Responsibilities:
  • Provide face-to-face technical support for hardware, software, and corporate mobile devices.
  • Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
  • Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
  • Use ServiceNow for incident management, asset tracking, and user request handling.
  • Conduct remote troubleshooting and guide users through resolutions.
  • Participate in hardware deployment and decommissioning, including managing loaner devices.
  • Maintain accurate asset records and support compliance processes.
  • Support end-users with BYOD and personal devices in line with company policy.
  • Host product demos, provide training, and promote technology adoption.

Requirements:

  • 1–3 years of experience in Desktop/Help Desk Support.
  • Any graduate with relevant technical skills.
  • Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
  • Strong working knowledge of ServiceNow or similar ITSM tools.
  • Experience with Citrix environments, Office 365, and mobile device configuration.
  • Solid problem-solving skills and a proactive mindset.
  • Excellent communication, empathy, and customer service skills.

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