Service Engineer

2 days ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,50,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing high-quality service support for computer systems and large format printing solutions.

Key Responsibilities:

  • Install, configure, and maintain Epson Large Format Printers
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software)
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals
  • Troubleshoot and repair computer hardware, software, networking issues for business customers
  • Perform calibration, alignment, and test prints to ensure optimal printer performance
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting
  • Manage spare parts inventory and request replacements when needed
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems
  • Ensure timely service response and achieve defined service KPIs
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction
  • Stay updated on new printer models, software updates, and technical service procedures

Requirements:

  • Education: Any degree in Engineering, Science, IT, Computer Applications, etc.
  • Diploma or Bachelor's Degree in Electronics, Mechanical, Computer Science, or related fields is preferred.
  • Experience: Minimum 2 years of experience in service and maintenance of computers, printers, or large technical equipment.
  • Knowledge of large format printers (Epson preferred) or computer systems troubleshooting is a strong advantage.
  • Good understanding of networking, computer hardware, operating systems, and printer drivers.
  • Strong problem-solving skills with the ability to work independently in the field.
  • Willingness to travel frequently within Coimbatore & Tirupur region.
  • Good communication and customer service orientation.

Why Work With Us?

  • Work with cutting-edge Epson large format printer technologies.
  • Hands-on experience with computer systems and high-end industrial equipment.
  • Opportunity to grow into advanced technical support and service management roles.
  • Competitive salary and service incentives.
  • Exposure to a variety of industry sectors – technical, textile, photo, and industrial printing.

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