Senior Engineer IT Services

Looking for: Senior Engineer IT Services (Service Now and Ops. Support Focus)

Job Type: Contract/Fulltime

Location: Remote (PAN India)

Start: Immediate Start

Shift Timings: 3:00 PM – 11:00 PM IST

Detailed JD :

Position Title: Senior Engineer, IT Services Engineering

As a Senior Engineer in IT Services Engineering, your expertise will include a strong focus on ServiceNow solutions, focusing on integration, scripting, architecture, design, and utilizing the Flow Designer. This role requires deep technical expertise in ServiceNow and the ability to support all IT Service applications like Atlassian Data Center Products JIRA & Confluence, PagerDuty, Monday.com etc.

• Design, build and implement scalable and robust ServiceNow architecture solutions and enhance existing features.

• Develop custom integrations and facilitate seamless data exchange between ServiceNow, JIRA and other systems.

• Integrate ServiceNow with other enterprise systems using various integration methods (REST, SOAP, JDBC, etc.).

• Write and maintain custom scripts in JavaScript, GlideScript, Groovy and other scripting languages supported by ServiceNow and JIRA.

• Implement automated workflows and processes using ServiceNow Flow Designer and Workflow Editor.

• Develop detailed technical specifications and design documents.

• Daily administration of users including onboarding, offboarding, licensing and access.

• Troubleshooting and resolve issues related to all IT Services tools/platforms, configuration, and apps.

• Partner with Business Analyst, Business & Technical Stakeholders, Architect, and / or fellow engineers to determine the best way to meet business requirements.

• Review Code for others on the teams and provide thoughtful feedback.

• Proactively monitor and improve functionalities & capabilities, technical performance, supportability, security, and stability of all IT Services owed platforms.

• Participate in technical discussions with fellow engineers.

• Participate in production support and monthly code deployment activities.

We would love to hear from you if…

• 5+ years' Software Developer experience

• Senior level understanding and hands-on experience with:

o Installation, configuration, development, and administration in ServiceNow products, and some JIRA and Confluence.

o Integrating ServiceNow with other systems using APIs.

o Scripting languages such as JavaScript, GlideScript, or Groovy for development in ServiceNow and JIRA.

o Experience with Atlassian Query Language (JQL) for complex search and reporting.

o Understanding of user management, permissions, and security in ServiceNow and Atlassian products.

o Evaluating, deploying, and maintaining apps and plugins.

• Mid-level understanding and experience with:

o Familiarity with database technologies, specifically those compatible with Atlassian products like PostgreSQL, MySQL, Oracle, etc.

o Scripting languages such as Python, Bash, or PowerShell for automation tasks

o Experience with version control systems like Git.

o Proficiency in Scrum/Agile practices such as sprint planning, daily stand-ups, sprint reviews, story grooming and retrospectives.

• Quality & Testing: Writing production-ready code, understanding the testing pyramid, debugging, observability.

• Software Design & Architecture: Understanding team's domain, aligned code design, utilizing abstractions, and code isolation effectively.

• Security: Approaching all engineering work with a security lens, actively looking for vulnerabilities.

• Delivery & Self-Organization: Incremental value delivery, work breakdown, prioritization, dealing with ambiguity, reliability, economic thinking.

• Feedback, Communication, Collaboration: Delivering and receiving feedback, effective communication, knowledge sharing, teamwork, relationship building, handling disagreement.

• Strategic Impact: Understanding of business acumen, strategy, product thinking.

• Education: Bachelor's or equivalent experience in Computer Science, Engineering, or Information Technology.