Strategic Services Director

1 day ago

Dindigul, Tamil Nadu, India beBeeManagement Full time ₹ 1,80,00,000 - ₹ 2,40,00,000

Job Opportunity

Senior Service Operations Manager

We are seeking an experienced professional to oversee and manage our service operations.

Key Responsibilities:

  • Portfolio Management: Oversee a portfolio of service contracts and projects to ensure efficient delivery.
  • Monitor performance metrics and take proactive measures to meet customer expectations.
  • Ensure contractual obligations are met across service delivery operations.
  • Service Operations Management: Lead day-to-day service operations for electrical and mechanical systems, ensuring services are delivered within agreed timelines.
  • Maintain a strong focus on minimizing breakdowns and optimizing Turnaround Time (TAT) for service requests and repairs.
  • Troubleshoot operational issues to ensure smooth service delivery.
  • Ensure that service teams adhere to quality standards and safety protocols.
  • Breakdown Management & TAT Optimization: Manage system breakdowns by ensuring quick response times and efficient resolution.
  • Analyze performance data and work to improve Turnaround Time (TAT) to enhance service quality and customer satisfaction.
  • Subcontractor & Vendor Management: Manage relationships with subcontractors and third-party vendors, ensuring service level agreements (SLAs) are met.
  • Monitor subcontractor performance, ensuring they meet required standards and timelines.
  • Negotiate contracts and manage ongoing relationships with suppliers and subcontractors.
  • Spare Parts & Stock Management: Oversee the management of spare parts, ensuring that inventory levels are sufficient to meet service demands.
  • Coordinate with procurement to replenish critical stock items.
  • Maintain an effective system for tracking stock levels and usage to reduce operational costs and prevent delays.
  • MIS Reporting: Develop regular reports on service operations, including breakdowns, TAT, inventory levels, subcontractor performance, and other key metrics.
  • Provide data-driven insights to inform decision-making and continuous improvement initiatives.
  • Create reports on service performance for internal and external stakeholders.
  • Team Leadership and Communication: Lead and motivate a team of technicians, engineers, and service staff to achieve operational excellence.
  • Foster a culture of collaboration and communication within the service team.
  • Ensure effective communication between departments to ensure seamless service delivery.
  • Customer Relations: Maintain strong relationships with customers, addressing any service-related issues or concerns.
  • Collaborate with sales and customer service teams to ensure customer satisfaction and retention.
  • Compliance & Safety: Ensure all service operations comply with industry standards and safety regulations.
  • Conduct regular safety audits and training sessions for service staff.
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