
Field Service Professional
3 days ago
We are seeking a skilled Service Engineer to strengthen customer satisfaction and improve service turnaround time.
As a key member of our team, you will play a vital role in driving aftermarket business opportunities and minimizing Turnaround Time (TAT) for complaint resolution.
Key Responsibilities:
- Attend field complaints and provide timely service support at customer sites across the region.
- Handle commissioning calls ensuring correct installation, testing, and performance verification.
- Diagnose and troubleshoot mechanical and electrical issues with a preference for Gas Engine experience.
To succeed in this role, you will need:
- Diploma / Graduate in Mechanical or Electrical Engineering with a preference for Gas Engine experience.
- 3–4 years of relevant experience in field service, installation, or maintenance.
- Strong knowledge of service, commissioning, and troubleshooting processes.
This role offers:
- Excellent technical troubleshooting ability.
- Knowledge of installation and commissioning standards.
- Strong customer handling and communication skills.
Your success will be measured by:
- Timely closure of customer complaints.
- Reduction in service TAT & MTTR.
- Number of commissioning activities completed successfully.
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