Remote Client Services Professional

6 days ago

Dindigul, Tamil Nadu, India beBeeJapanese Remote Work Freelance Full time ₹ 9,00,000 - ₹ 12,00,000
Client Service Operations Specialist

This is a unique opportunity to join our team as a Client Service Operations Specialist. You will play a vital role in ensuring the seamless execution and management of ongoing projects.

As a remote-first organization, we embrace an accelerate from anywhere culture. Travel to our office may be required based on business requirements or for company/team events.

  • Support Account Managers in managing ongoing projects.
  • Handle client queries in Japanese, translating and updating internal teams in English for seamless communication.
  • Build strong client relationships by understanding their needs and providing tailored service options.
  • Prepare service quotations and manage timely invoice submissions according to contracts.
  • Accurately understand and convey customer expectations to the team, mitigating risks and miscommunications.
  • Identify and implement improvements in services, processes, and systems.
Requirements

The ideal candidate will have:

  • N1/N2 level Japanese certification, reflecting advanced language proficiency.
  • 1-2 years of experience in a client-facing role, preferably in sales or client services; experience in Life Sciences is a plus.
  • Advanced skills in MS Office, especially in Word and Excel.
  • Strong communication and organizational abilities, ensuring clear and efficient client interactions.
  • Proven adaptability to changing business needs, maintaining effectiveness in dynamic environments.

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