Support Engineer

2 days ago

Dindigul, Tamil Nadu, India beBeeNetwork Full time ₹ 9,00,000 - ₹ 12,00,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional post-sales support, handling complex technical inquiries and troubleshooting to maximize customer satisfaction.

  • Provide expert technical support to customers and partners on product configuration, performance, and troubleshooting.
  • Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams.
  • Maintain high levels of customer satisfaction and engagement through effective communication and problem-solving skills.
  • Utilize diagnostic tools, scripts, and lab environments to replicate and resolve issues efficiently.
  • Contribute to technical documentation, knowledge base, and troubleshooting guides to enhance customer experience.
  • Collaborate with cross-functional teams to deliver excellent customer service and support.
Requirements

To succeed in this role, you will need:

  • 5+ years of experience in a technical support or customer-facing engineering position.
  • A strong background in B2B SaaS and network security concepts.
  • Deep expertise in switches, routers, and networking fundamentals.
  • Certifications preferred: CCNA, JNCIE, or higher.
  • Working knowledge of Linux, VMware ESXi, and firewalls.
  • Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices.
  • Excellent communication and interpersonal skills, with the ability to manage multiple issues and tasks in a fast-paced environment.
Benefits

As a member of our team, you can expect:

  • To work remotely with a talented, collaborative global team.
  • To have a direct impact on customer success and product growth.
  • To be part of a company at the forefront of cybersecurity and network visibility.
  • To have opportunities for professional growth and development in a dynamic startup environment.

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