Senior Telematics Support Manager

6 days ago


Dindigul, Tamil Nadu, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Our organization seeks a seasoned leader to spearhead customer support operations. As a Customer Support Lead, you will oversee a high-performing team dedicated to delivering exceptional telematics support.

Key Responsibilities
  • You will provide guidance and mentorship to support representatives, offering constructive feedback and conducting thorough performance reviews to drive growth and development.
  • Manage complex telematics-specific inquiries, effectively handle escalations, and ensure seamless compliance with service level agreements (SLAs) with customers.
  • Monitor key metrics (e.g., response time, customer satisfaction), analyze trends, and implement process improvements to enhance overall performance.
  • Develop and deliver training on telematics systems, tools, and best practices; stay up-to-date with the latest industry developments.
  • Collaborate closely with product and engineering teams to address customer feedback and technical issues in a timely manner.
Qualifications
  • Education: A Bachelor's degree in Information Technology, Engineering, or a related field is preferred (or equivalent experience).
  • Experience: 8+ years of experience in telematics or technical support; 2+ years in a supervisory role are required.
  • Skills: Strong leadership abilities, in-depth knowledge of telematics, proficiency in CRM software, excellent communication skills, and analytical expertise.


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