Customer Support Solutions Specialist

2 days ago

Dindigul, Tamil Nadu, India beBeeTechnical Full time US$ 16,00,000 - US$ 20,00,000
Job Title: Senior Customer Support Engineer

This role is ideal for a seasoned expert with 10–15 years of experience in technical support, systems engineering, or customer-facing IT services.

  • Key Responsibilities:

Our organization seeks an experienced professional to join our team as a Senior Customer Support Engineer. In this hybrid role, you will combine deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.

As a senior escalation point, you will ensure resolution of high-priority issues with urgency and precision. You'll lead root cause analysis (RCA) efforts, collaborating with engineering and product teams to drive permanent fixes and continuous improvement.

Candidate Qualifications:

  • 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services.
  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
  • Deep understanding of complex software systems, APIs, databases, and cloud-based infrastructure.
  • Expertise with project management tools and reporting platforms.
  • Excellent communication and stakeholder management skills, with the ability to influence at senior levels.

Preferred Qualifications:

  • PMP, PRINCE2, or equivalent Project Management certification.
  • Experience with CRM and ticketing platforms.
  • Previous experience in SaaS, enterprise software, or IT infrastructure environments.
  • Prior success working with enterprise B2B clients in regulated or high-compliance sectors.

Skills & Traits:

  • Strategic problem solver: approaches challenges with critical thinking, balancing short-term fixes with long-term solutions.
  • Operational leader: brings structure, efficiency, and clarity to complex projects and support processes.
  • Customer advocate: consistently represents client needs and ensures exceptional service delivery at every touchpoint.
  • Collaborative influencer: navigates cross-functional dynamics effectively to unite teams around common goals.
  • Results-driven professional: takes full ownership of outcomes and continually seeks ways to improve performance and customer value.

  • Customer Support Advocate

    2 days ago

    Dindigul, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,99,999 - ₹ 7,49,999

    Customer Service SpecialistAbout the RoleWe are seeking a dedicated and customer-focused professional to join our support team. As a fresher, you will be trained to handle customer inquiries, resolve issues, and ensure a positive customer experience. This role requires strong communication skills, patience, and a willingness to learn.Key...

  • Web Solutions Specialist

    4 days ago

    Dindigul, Tamil Nadu, India beBeeSpecialist Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Web Solutions SpecialistWe are seeking a highly skilled and experienced Web Solutions Specialist to join our team. The successful candidate will be responsible for designing, developing, and maintaining websites on the WordPress platform.Key Responsibilities:Design, customize, and maintain responsive, user-friendly websites using WordPress.Develop...

  • Global Customer Support Representative

    16 hours ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 43,20,000 - ₹ 54,00,000

    International Voice Support SpecialistWe are seeking a highly motivated and skilled International Voice Support Specialist to join our team. As an integral part of our operations, you will be responsible for providing exceptional customer support via voice calls.Key Responsibilities:Update CRM and make outbound calls daily using provided leadsVerify and...

  • Deploy Software Solutions Specialist

    13 hours ago

    Dindigul, Tamil Nadu, India beBeeDeployment Full time ₹ 40,00,000 - ₹ 80,00,000

    We are seeking an individual to fill the role of Deployment Specialist. This position requires strong technical expertise and excellent communication skills. The successful candidate will be responsible for deploying our software solutions at customer sites, providing training sessions for end-users, and offering ongoing support.Key...

  • Cross-Functional Support Specialist

    5 days ago

    Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job RoleWe are seeking a skilled Cross-Functional Support Specialist to deliver exceptional customer service.Key Responsibilities:Effective Communication: Develop and maintain strong relationships with customers through excellent communication skills, including spoken and written English.Troubleshooting Expertise: Utilize strong troubleshooting skills to...

  • Customer Support Ambassador

    3 days ago

    Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 1,20,000 - ₹ 1,50,000

    Job Title: Customer Support AmbassadorRole OverviewThis is an exceptional opportunity to deliver seamless customer experiences and drive business growth through strategic thinking.Key ResponsibilitiesWe are seeking a skilled professional to handle customer inquiries efficiently, provide effective solutions, and manage customer feedback to ensure high levels...

  • Customer Experience Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeCustomerExperience Full time ₹ 1,04,000 - ₹ 1,30,878

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service and support.Main Responsibilities:Achieve Business Objectives: Identify key business targets and develop strategies to acquire new customers and retain existing ones.Customer...

  • Technical Support Specialist

    2 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Post-Implementation Technical Support SpecialistThe successful candidate will provide expert technical support for the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform to our clients in India. The role involves collaborating with stakeholders to capture technical requirements, analysing business needs and delivering required technical...

  • Service Engineer

    2 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,50,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing high-quality service support for computer systems and large format printing solutions.Key Responsibilities:Install, configure, and maintain Epson Large Format PrintersProvide...

  • Enhancing Customer Experience through Innovative Business Solutions

    2 days ago

    Dindigul, Tamil Nadu, India beBeeBusiness Full time ₹ 80,00,000 - ₹ 1,40,00,000

    Job Title:Strategic Business Development SpecialistDescription:We are seeking a highly motivated and experienced Strategic Business Development Specialist to join our dynamic team.Key Responsibilities:Collaborate with stakeholders to define business requirements, scope, and goals for the CRM system within the LOS ecosystem.Analyze business processes,...