Support Specialist

5 days ago

Dindigul, Tamil Nadu, India beBeeCustomerService Full time ₹ 5,50,000 - ₹ 8,50,000
Customer Service Representative Opportunity

We are seeking a skilled Customer Service Representative to provide exceptional support to our customers.

  • Confirm addresses for orders via phone calls and verify order details.
  • Manage customer interactions across various channels, including phone, email, and social media platforms.
  • Handle returns and exchanges with empathy and efficiency, ensuring a positive customer experience.
  • Collect valuable insights from customer feedback to enhance products, packaging, and overall brand experience.
  • Maintain accurate records of customer interactions and follow up until resolution is achieved.
  • Collaborate with internal teams for seamless order fulfillment and outstanding customer journeys.
  • Identify patterns in customer queries and suggest improvements to optimize the customer service experience.
Key Requirements
  • 1-2 years of customer service experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle challenging situations with ease.
  • Active, energetic, and empathetic individual with a customer-centric mindset.
  • Proficiency in using CRM tools, phone support software, and other relevant technologies.
  • Possibility of working on-site at our office location.

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