Technical Support Specialist

14 hours ago

Dindigul, Tamil Nadu, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Job Title:

Technical Support Specialist

About the Role

We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be the first point of contact for IT support, ensuring timely resolution of technical issues and maintaining high levels of customer satisfaction.

You will work closely with users, technical teams, and service management platforms to deliver seamless support across various IT functions.

  • Provide first-level technical support and resolve incidents efficiently.
  • Manage service requests, incidents, and changes using ITSM tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate service performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with SLAs and service quality standards.
Requirements

To be successful in this role, you should have:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support (preferably GCP).
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.
Benefits

We offer a fast-paced and collaborative work environment, opportunities to work with global teams and cutting-edge technologies, continuous learning and certification support, and flexible work arrangements.

About Us

We are a global business and technology transformation partner, helping organizations accelerate their digital transformation. With a strong heritage and deep industry expertise, we are trusted by our clients to address their entire breadth of business needs.

  • Technical Support Specialist

    5 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled and motivated Technical Support Specialist to join our dynamic End User Services team.The successful candidate will be responsible for providing expert technical support to end-users, troubleshooting hardware and software issues, and ensuring seamless day-to-day operations.In this role, you will...

  • Technical Support Specialist

    8 hours ago

    Dindigul, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 8,00,000 - ₹ 12,00,000

    About the Role:This is an onsite night role with rotational shifts giving you flexibility and variety. As a key member of our team, you will play a critical role in ensuring the smooth operation and support of technical tools and systems.Key Responsibilities:Resolve inquiries and issues related to technical tools, platforms, and servicesAct as a subject...

  • Technical Support Specialist

    14 hours ago

    Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

    Job DescriptionWe are seeking a skilled professional to join our team as a Technical Support Specialist. The ideal candidate will possess excellent communication skills, typing skills of 60-80 WPM, and experience in troubleshooting complex issues with standardized operating procedures.Key Responsibilities:Diagnostics and resolution of complex technical...

  • PCS/BESS Technical Support Expert

    7 days ago

    Dindigul, Tamil Nadu, India beBeeRenewableEnergy Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing on-site and remote technical support for our PCS/BESS products.

  • Service Engineer

    4 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 8,50,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing high-quality service support for computer systems and large format printing solutions.Key Responsibilities:Install, configure, and maintain Epson Large Format PrintersProvide...

  • Expert Technical Support Professional

    15 hours ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 7,63,200 - ₹ 10,63,200

    Technical SpecialistThe role of a Technical Specialist is to provide expert-level technical support and guidance to ensure the smooth operation of complex systems and processes. As a Technical Specialist, you will be responsible for troubleshooting and resolving technical issues, developing and implementing technical solutions, and providing training and...

  • Technical Support Specialist

    4 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

    Post-Implementation Technical Support SpecialistThe successful candidate will provide expert technical support for the Microsoft Dynamics 365 Finance & Operations (D365 F&O) platform to our clients in India. The role involves collaborating with stakeholders to capture technical requirements, analysing business needs and delivering required technical...

  • Technical Support Professional

    5 days ago

    Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 14,00,000

    Windows Support TechnicianJoin our organization as a Windows Support Specialist. This role is ideal for individuals who enjoy providing technical assistance and have excellent problem-solving skills.About the Role:This position involves being the primary point of contact for customers seeking help with Microsoft Windows & O365 issues. You will be responsible...

  • SCM Technical Support Professional

    3 days ago

    Dindigul, Tamil Nadu, India beBeeScm Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Title: SCM SpecialistWe are seeking a skilled SCM specialist to join our team. The ideal candidate will have 7+ years of experience in Oracle EBS R12 technical support across multiple supply chain and manufacturing modules.The selected individual will be responsible for troubleshooting and resolving production issues, handling inbound/outbound...

  • Software Application Technical Specialist

    5 days ago

    Dindigul, Tamil Nadu, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 85,00,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to customers with issues related to windows software, hardware, and services.