Support Solutions Specialist

1 day ago

Dindigul, Tamil Nadu, India beBeeSolutions Full time ₹ 10,04,000 - ₹ 13,20,000
About the Role

The Support Solutions Specialist will serve as the first line of support for our partners, ensuring high-quality service, quick resolution of technical and operational issues, and a seamless onboarding experience.

Key Responsibilities
  • Respond to partner queries via email, live chat, or ticketing systems like Freshdesk or Intercom.
  • Maintain strong First Response Time (FRT) and meet chat acceptance SLAs.

Ensure CSAT scores of 95%+ by delivering timely, accurate, and empathetic support. Maintain high-quality written communication with typing speeds of 70+ words per minute.

  • Guide partners through the onboarding process and assist with dashboard integrations.
  • Understand the unique business use cases of partners and deliver tailored support solutions.
  • Work with Product, Tech, and Sales teams to resolve escalations and improve the partner experience.
  • Ensure clear documentation, consistent follow-ups, and structured handovers for ongoing cases.
Requirements
  • 2–4 years of experience in partner or customer support roles (preferably in SaaS/B2B setups).
  • Strong understanding of APIs, Webhooks, and third-party integration workflows.
  • Proficiency with tools like Freshdesk, Zendesk, Intercom, or similar platforms.
  • Excellent verbal and written communication skills.
  • Prior experience in SaaS customer success or technical support.
  • Familiarity with CRMs and automation tools.
  • Experience collaborating with internal tech and onboarding teams.

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