Desktop Infrastructure Specialist

1 week ago

Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 15,00,000 - ₹ 20,00,000

Job Description

We are seeking a Desktop Support Specialist to join our team. The successful candidate will be responsible for administering Microsoft Intune, providing support for Azure Virtual Desktop infrastructure, and managing incident and service request management process.

Key Responsibilities:

  • Administer Microsoft Intune for endpoint management
  • Manage incident and service request management process
  • Utilize Nexthink for proactive monitoring, troubleshooting, and incident resolution
  • Handle grant application/drive/folder access requests
  • Administer user accounts in Active Directory
  • Facilitate consultant onboarding/offboarding processes
  • Manage access to collaboration tools like Microsoft Teams
  • Monitor and respond to phishing email incidents
  • Perform remote software installations and configurations
  • Reset passwords and unlock user accounts
  • Assist with setting up and troubleshooting Zoom meetings
  • Address Zscaler/network connectivity issues
  • Provide support for external file sharing platforms
  • Assist users with unlocking Bitlocker screens
  • Configure and map network drives and printers
  • Provide support for mobile devices

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in computer science or related field
  • Proven experience in desktop support or similar role
  • Strong knowledge of Microsoft Windows operating systems and Office applications
  • Familiarity with Active Directory, Exchange, and other network administration tools
  • Excellent troubleshooting and problem-solving skills
  • Strong customer service and communication skills
  • Ability to work independently and prioritize tasks effectively

About Us

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

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