
Desktop Support Specialist
20 hours ago
We are seeking an experienced and skilled Desktop Support Specialist to join our IT team.
The ideal candidate will have at least one year of hands-on experience in managing and supporting IT infrastructure, including Windows and macOS environments, basic network troubleshooting, and end-user support.
- Install, configure, and maintain Windows and macOS operating systems.
- Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
- Install, update, and patch software applications and security tools.
- Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
This role is responsible for:
Key Responsibilities- Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
- Perform basic configuration and support of network devices such as routers, switches, and firewalls.
- Assist in IP address configuration and network printer setup.
- Monitor and maintain network performance at the location.
- Respond to IT support tickets, ensuring timely and effective resolution.
Requirements
- Strong troubleshooting and problem-solving abilities.
- Familiarity with ITSM tools for ticket management.
- Ability to work independently and prioritize tasks.
Benefits
- Growth opportunities within a dynamic organization.
- A collaborative and supportive work environment.
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