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Technical Desktop Support Specialist
2 weeks ago
This is a technical role that requires strong problem-solving skills and the ability to troubleshoot issues related to desktops, laptops, and peripherals.
The ideal candidate will have hands-on experience with Microsoft Outlook, including email configuration, sync issues, and PST management. They should also be proficient in Windows OS configuration and installation, as well as familiar with ticketing tools like ServiceNow or Remedy.
In addition to these technical skills, the successful candidate will possess good communication and interpersonal skills, and be able to handle and prioritize multiple tasks.
Key Responsibilities:- Provide first-level technical support for desktops, laptops, and peripherals.
- Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, and PST management.
- Install, configure, and maintain Windows OS and basic software applications.
- Use ticketing tools to log, track, and close IT support tickets as per SLA.
- Perform system upgrades, patches, and hardware/software installations.
- Coordinate with other IT teams for escalations or network-related issues.
- Maintain asset records and ensure proper documentation of support tasks.
- Provide remote or onsite support to end-users across departments.
- Strong hands-on experience with Outlook troubleshooting.
- Proficiency in Windows OS configuration & installation.
- Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
- Basic understanding of hardware and network troubleshooting.
- Good communication and interpersonal skills.
- Ability to handle and prioritize multiple tasks.
- Immediate or short notice joiners preferred.
- Graduation in any stream (B.A., B.Sc., B.Com., B.Tech, etc.) required.
- Minimum 1.5 years of relevant desktop support experience.
