Technical Support Specialist
3 days ago
We are seeking a highly motivated and customer-focused support specialist to provide first-line technical assistance for Microsoft services and desktop environments.
Key Responsibilities- Provide basic troubleshooting for Microsoft applications (Outlook, Teams, SharePoint, OneDrive)
- Serve as the initial point of contact for IT support via phone or ticketing system
- Support desktop environments: Windows OS, device setup, drivers, and peripheral support
- Assist with user account management in Azure AD / Office 365 (password resets, license assignment, MFA setup)
This role involves resolving IT issues and ensuring a smooth end-user experience. We offer internship opportunities for aspiring IT professionals who want to gain hands-on experience in Microsoft services and desktop support.
The ideal candidate will possess strong communication and problem-solving skills, ability to work in a team environment, and provide excellent customer service. For interns, eagerness to learn, basic IT knowledge, and willingness to grow into a support role are essential.
Requirements- Strong understanding of Microsoft applications, Windows operating systems, and network fundamentals
- Excellent communication and problem-solving skills
- Ability to work in a team environment and provide excellent customer service
We value diversity and inclusivity in our workplace. If you are passionate about delivering exceptional customer experiences and have a strong understanding of Microsoft services, we encourage you to apply.
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