
Technical Support Specialist
1 week ago
Job Title: Technical Support Specialist
We are seeking a skilled and customer-focused professional to join our technical support team.
This role involves resolving technical queries for international clients and ensuring seamless IT delivery.
The ideal candidate will have experience working with reputed brands, excellent English communication skills, and strong background in troubleshooting Microsoft 365 and Mac systems.
This position requires providing remote and on-site technical support for end-users across global regions, troubleshooting issues related to Microsoft Outlook, Wi-Fi, printers, networks, and MacBook systems.
The successful candidate will have strong command of English (verbal and written), experience supporting international clients, hands-on expertise with Microsoft 365 troubleshooting, and familiarity with Mac OS support.
In addition, the ideal candidate will be able to manage high-severity issues, prioritize tasks effectively, and work flexible shifts if needed.
Key Responsibilities:
- Resolve technical queries via phone, email, or chat
- Provide technical assistance with Microsoft 365 and Mac systems
- Manage high-severity issues and troubleshoot complex problems
- Prioritize tasks and meet deadlines
- Work flexible shifts, including night shifts if needed
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