Desktop Technical Specialist

5 days ago

Dindigul, Tamil Nadu, India beBeeSupport Full time ₹ 9,00,000 - ₹ 11,00,000

Overview

  • We are seeking a skilled and dedicated individual to fill the position of Support Specialist for our Horizon VDI platform.

Responsibilities

  • Provide technical support for end-users, troubleshooting session performance, access, printing, and profile-related incidents.
  • Create and maintain golden images for various user groups, including application packaging, patching, and configuration.
  • Collaborate with application owners to validate and troubleshoot application functionality within VDI sessions.
  • Manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
  • Maintain user entitlement mappings and access to appropriate VDI pools.
  • Monitor system health and generate reports on performance, usage, and capacity.
  • Test and implement updates, patches, and version upgrades to Horizon components and base images.
  • Collaborate with infrastructure teams on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.
  • Support onboarding and training for new users accessing the VDI environment.

Requirements

  • Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

Preferred Experience

  • 3+ years supporting end-user computing or VDI in enterprise environments.
  • Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
  • Familiarity with application packaging and troubleshooting app behavior in virtual environments.

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