Senior Customer Growth Specialist

5 days ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 45,00,000 - ₹ 85,00,000
Opkey: Revolutionizing ERP Transformation Testing

We're a fast-growing company disrupting the space of ERP transformation testing by building an AI-powered No Code Testing platform for Enterprise business applications.

This is an exciting opportunity to drive customer success and growth in a dynamic environment.

Responsibilities:
  • Oversee renewal and upsell processes for assigned customers, maintaining high renewal rates and minimizing churn.
  • Develop strategic account plans focused on value realization, adoption, upsell, and successful renewals.
  • Identify at-risk accounts and implement targeted intervention strategies.
  • Conduct regular business reviews to demonstrate ROI and reinforce the value proposition.
  • Maintain accurate customer data and forecasts in CRM and CS platforms.
  • Collaborate closely with Product, Sales, Marketing, Delivery, and Support teams to ensure customer needs are met.
Technical Skills:
  • Strong understanding of SaaS business models and metrics (ARR, churn, NRR).
  • Proficiency with customer success platforms is beneficial.
  • Data analysis capabilities to track customer health and usage metrics.
  • Basic technical aptitude to understand product functionality and integrations.
  • Experience with CRM systems like Hubspot/Salesforce.
Strategic Skills:
  • Relationship building and management.
  • Proactive problem-solving and risk identification.
  • Understanding customer business objectives and ROI drivers.
  • Able to create and execute customer success plans.
Communication Skills:
  • Excellent presentation abilities for customer meetings and QBRs.
  • Clear written communication for emails and documentation.
  • Ability to explain technical concepts to non-technical users.
Project Management:
  • Manage multiple customer accounts simultaneously.
  • Coordinate customer onboarding and implementation.
  • Set and track customer goals and milestones.
  • Effective time management and prioritization.
Business Acumen:
  • Understanding of customer's industry and business challenges.
  • Able to identify upsell and expansion opportunities.
  • Experience in handling contract renewals.
  • Knowledge of customer success metrics and KPIs.

The ideal candidate has 10+ years of customer success or related experience, preferably in a Product SaaS environment, with a proven track record of achieving renewal targets and growing customer accounts.

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