Customer Service Ambassador

2 weeks ago


Udaipur, Rajasthan, India AccorHotel Full time
Job Title: Customer Service Ambassador

Job Summary:
AccorHotel is seeking a highly skilled Customer Service Ambassador to join our team. As a Customer Service Ambassador, you will be responsible for delivering exceptional customer service and ensuring that our guests have an unforgettable experience.

Key Responsibilities:
• Respond professionally and politely to extraordinary requests and complaints from guests.
• Maintain complete knowledge of all F&B services, contents, and preparation methods.
• Be well-versed in hotel fire and life safety/emergency procedures.
• Attend all briefings, meetings, and trainings as assigned by management.
• Report for duty on time, wearing clean and complete uniform at all times.
• Maintain a high standard of personal appearance and hygiene at all times.

Qualifications:
• Secondary/High school education.
• Additional certification(s) in Food & Beverage will be an advantage.
• Good reading, writing, and oral proficiency in English language.
• Ability to speak other languages and basic understanding of local languages will be an advantage.
• Minimum 12 years of relevant experience in a similar capacity.
• Good communication and customer contact skills.
• Service-oriented with an eye for details.
• Ability to work effectively and contribute in a team.
• Self-motivated and energetic.
• Must be well-presented and professionally groomed at all times.

Working Conditions:
No remote work. Full-time employment.
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