Reservations Ambassador
3 weeks ago
Job Title: Reservations Ambassador
Job Summary:
We are seeking a highly skilled Reservations Ambassador to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for maximizing room bookings and delivering exceptional customer service.
Key Responsibilities:
- Maximize room bookings by delivering a pleasant and efficient reservation service.
- Ensure that reservations are dealt with effectively while maximizing revenue.
- Work with internal/external representatives from different functions for executing the reservations.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Identify optimal cost-effective use of resources and educate the team on the same.
- Maintain and update corporate database entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
- Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
- Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
- Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.
Qualifications:
Knowledge and Experience:
- Bachelor's Degree from a reputable hospitality school.
- Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records.
- Prior experience working with Opera or a related system.
- Excellent reading, writing, and oral proficiency in English language.
- Proficient in MS Excel, Word, & PowerPoint Competencies.
- Ability to accept responsibility.
- Self-confidence, motivation, drive, and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
Work Environment:
No
Employment Type:
Full-time
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