Reservations Ambassador

3 weeks ago


Udaipur, Rajasthan, India AccorHotel Full time

Job Title: Reservations Ambassador

Job Summary:

We are seeking a highly skilled Reservations Ambassador to join our team at AccorHotel. As a key member of our reservations team, you will be responsible for maximizing room bookings and delivering exceptional customer service.

Key Responsibilities:

  • Maximize room bookings by delivering a pleasant and efficient reservation service.
  • Ensure that reservations are dealt with effectively while maximizing revenue.
  • Work with internal/external representatives from different functions for executing the reservations.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Ensure that the team has been trained for all safety provisions.
  • Identify optimal cost-effective use of resources and educate the team on the same.
  • Maintain and update corporate database entering delegate bookings to ensure delegate information/records are kept up to date and accurate for future events.
  • Ensure that reservations requests are answered promptly and politely and that complete details are recorded as per standard procedure.
  • Ensure to handle all incoming enquiries efficiently and effectively and hence converting them into bookings.
  • Ensure to handle enquiries promptly and efficiently with the overall objective of maximizing sales and room occupancy rates.

Qualifications:

Knowledge and Experience:

  • Bachelor's Degree from a reputable hospitality school.
  • Fresher or Minimum 6 months to 1 year experience in similar capacity with proven records.
  • Prior experience working with Opera or a related system.
  • Excellent reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, & PowerPoint Competencies.
  • Ability to accept responsibility.
  • Self-confidence, motivation, drive, and tenacity.
  • Ability to enhance organizational performance.
  • Ability to clearly delegate tasks and responsibilities.

Work Environment:

No

Employment Type:

Full-time



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